Want To Reach Out?
Great - I would Love to hear from you!
This is a family run website and I do have a day job requiring 40 hours of my week.
Please be gracious and know that I am really interested in helping as many people as I can.
Commonly asked questions:
No, unfortunately we do not promote any products or services.
We are determined to remain product neutral and focus only on the Science behind the Products and Treatments.
NO, I do o not do private work and can not diagnose or treat over the internet without seeing you.
I am available to answer questions during our planned Question and Answer sessions and during webinars.
I do infrequently visit:
Facebook group for people with dry eye disease - MyDryEye The Champions
LinkedIn for Eye Care Specialists -
Dry Eye Disease - Key Opinion Leaders.
Really sorry to hear you're thinking of leaving us, but we understand that cancellations happen every now and then,
After logging into your account, go to My Account. You will see a list of your subscriptions there with a little 'Cancel' button.
You'll be asked a few questions to help us improve the MyDryEye experience, then your account will be cancelled.
You can login here. If you have forgotten your password, use the link on the bottom on that page to trigger a password reset. You will get an email allowing you to do that and regain access.
In some cases, we've found that clearing your browser cookies helps.
If your issues persist, definitely email us. We can set a new password for you internally.
No problem! That's what this page is for! Just send me your message below and I will get back to you as quickly as possible.
Keep in mind, too, that all training products are covered by a 30 day guarantee.
So, you can sign up today, give it a go, and ask for your money back within 30 days if you feel it wasn't for you.
I'm really sorry about that! We'll get it resolved for you.
First off, give it a few minutes if you haven't already. Sometimes those emails take a bit to arrive. Also, please check your spam folders, since sometimes the emails go in there.
If you can't find it, please email us. Sometimes there are little system glitches that happen. Sometimes your email address you entered on checkout could have been mistyped. We'll need to check for you. But, email us below and we'll get back to you ASAP. Really sorry for the inconvenience.
All purchases are found inside our website So, if you have a member profile (even a free one), just log in and your purchase will be there.
This form collects your name and email only so that we can reply back to you. You are not added to any mailing list*